Slip through the corporate cracks with Paul English

Tired of waiting on the phone forever when calling a customer service number?
Have a hard time believing recorded messages like "Your call is very important to us" only to have it followed with "Due to high call volume, we anticipate your wait to be...107,000 minutes"?

An article recently published in the New York Times – Your call should be important to us, but it’s not is pointing consumers to a new website launched by Paul English, CTO of Kayak.com that helps aggravated customers find the cracks in the corporate customer service system.

The article states:

"It would be funny if it weren't so depressing — and such bad business. Countless chief executives pledge to improve their company's products and services by listening to the "voice of the customer." Memo to the corner office: Answer the phone!...”

Essentially, the website provides secret phone numbers and codes to get to a human when calling a company for customer service.

There’s a cute little promo video I’m sure we can all relate to on the Google Video beta site.

Worth having a look at…

If you can in fact relate, join the get human consumer movement. Apparently over 1 Million consumers have already accessed the cheat list.

I’m one of them.