Tommy can you hear me? Customer service at Tommy.com

The answer is a definite YES!

It’s early Sunday morning (about 7:45 am), and my son and I are watching the Wiggles (for the third time this morning). With lots on my mind, and a to-do list that is growing out of control (We are moving in a month), I decide to try and get some stuff done before the day really starts...My wife has been talking to me about a duvet cover she saw for my son at tommy.com (we are going to be transitioning him into a ‘big boy’ bed), so I decided to check it out.

I was really impressed with the site. Its well designed, simple to navigate, and in my opinion well thought out…the fact is that at this hour of a Sunday morning, It was nice to not have to start guessing my way around…They really make it easy. Despite the depth of the information available, I had some questions about shipping that weren’t covered in their faq, so I thought I’d call customer service. I was amazed that someone actually answered – and right away for that matter. Not only was customer service open at 8:00 am on a Sunday morning, but I don’t think I have ever spoken to someone more helpful or knowledgeable about their product. This customer service rep was incredibly friendly (again note the time of day), very informed and even had some advice for me on how to transition my son properly (she’s a mom – clearly).

Overall, I was very impressed. As a consumer, I tend to be a little demanding, and when dealing with customer service, I expect what the words depict, customer service. Tommy has really put together the right components of a good customer experience. Here is a brand that in my opinion has listened to the voice of the customer and made certain that their touch points address what is important to shoppers. Much to my liking – which is more than I can say for the duvet cover…sorry sweetheart.