May 26
May 17
Blog Shmog – What the $%# are we all REALLY talking about?
Your company doesn’t have a website? Here’s my dot com. What’s your dot com? Do you have a dot com? Email me. Email me at my dot com. Fax machine? You’re still using a fax machine?May 17
The Online Customer Experience – It’s more important than ever before.
Just finished reading a great article by John Gaffney Executive Editor, Publications for 1to1 Media. In it he reviews several highlights of a new research study from UK based analytics firm Foviance. In the study, researchers found that top publicly...May 11
Customer Feedback - ask for it openly and politely - it doesn’t hurt - it helps
Wrong because the opportunity that is lost by not listening to your actual customers in the context to their real situation is material. Listen to your actual customers, it doesn’t hurt, it helps.May 04
