Corporate America ... Are you listening?

You may not be listening to the voice of your customers...but the rest of the world is. I just saw this video on our friend Mitch Joel's blog - and just had to re-purpose it (thanks Mitch). In my opinion, Mitch said it all in this one simple sentence (and thus this will be short and sweet):

"I think the power in this video goes well beyond a lesson in customer service, but rather scratches at the very core of what Social Media is and how it will change how companies deal with their consumers."

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