eMetrics Toronto- iPerceptions to attend in big numbers

With keynotes such as Jim Sterne (founder of the Web Analytics Association), Andrew Sloss of eBay Canada, and Seth Romanow of Microsoft, Toronto’s event promises to be a must-attend for Canadian web practitioners, marketing managers, and any other business executives interested in improving their customers’ experiences.

4Q: Satisfaction and Task Completion Results

4Q has been in field for just about three weeks now. As we've detailed in prior posts, the response has been absolutely tremendous so far. We're ready now to make our first release of the aggregate results for all active...

Call for Translations:

We've decided to turn this initiative over to the 4Q community. If you are interested in helping us with this massive undertaking, please send an email to 4q at iperceptions dot com with the list of languages in which you would feel comfortable translating. Your participation in this endeavour will be greatly appreciated, not just by iPerceptions, but by all customer-centric site owners across the world.

Task Completion: A Simple Yet Beautiful Metric

While task completion will never replace its big brother, satisfaction, it can be just as powerful a metric for websites where success is cut and dry, and here I’m make specific reference to transactional sites and lead generation sites.

4Q Forum is live!

As I mentioned in my last post, we've had a tremendous response to 4Q thus far. We want to take it one step further, which is why we've launched the 4Q Forum as a way of replying more quickly to...

4Q: Making Early Waves

The adoption rate for 4Q has been encouraging to us all, and it stands as clear and compelling evidence that 4Q has struck a nerve chord in the web community. We eagerly look forward to the day when qualitative analysis ranks equally alongside its older brother, quantitative analysis.

4Q: A free and simple survey solution. An Avinash Kaushik and iPerceptions Collaboration

4Q is a powerful and completely free survey solution that captures intent, task completion, and customer satisfaction, while providing full visibility into the collected data with an intuitive and responsive set of online reporting tools.