Skip to content
Astute Logo
  • Industries
    • airplane iconAirline
    • car iconAutomotive
    • price tag iconCPG
    • ecommerce cart shopping iconE-commerce
    • financial services iconFinancial Services
    • shopping cart iconGrocery
    • healthcareHealthcare
    • cap iconHigher Education
    • spoon and fork iconRestaurant
    • store logoRetail
    • telecommunications network iconTelecommunications
  • Products
    • astute bot logoAstute Bot™Digital Service Platform
    • astute agent logoAstute Agent™Consumer Engagement CRM
    • astute knowledge agent assist logoAgent Assist™Knowledge Engine for Agents
    • interactive web forms logoInteractive Web Forms™Consumer Contact Capture
    • astute agent chat logoAgent Chat™Instant Live Chat Experience
    • agent sms logoAgent SMS™Seamless Support for Texting
    • astute social logoAstute Social™Social Media Management
    • Astute VoC logoAstute VoC™Voice of the Customer
    • astute analytics iconAstute Analytics™First Party Data Analytics
    • spot logoAstute Spot™Product Locator
  • Resources
    • Blog
    • Guides
    • Infographics
    • Reports
    • Webinars
    • See All Resources
  • Customer Stories
    • Featured Stories
    • delta flight attendant in aisleDelta Air LinesDelta Air Lines successfully pilots new support technology.
    • cheesecake factory cheesecake with strawberriesThe Cheesecake FactoryThe Cheesecake Factory slices handling time by 20% with Astute’s CRM.
    • All Customer Stories
  • Support
    • Customer Center
    • Learning Center
    • +1 (855) 508-6150
    • Email
    • Status.io
  • Login
    • Astute VoCiperceptions platform
    • Astute Bot
    • Astute Social
    • Astute Knowledge

Blog

Search
Generic filters
Filter by Categories
Agent Efficiency
Brand Protection & Risk
Chatbots & AI
Contact Center Management
Customer Experience
Customer Journey
eCommerce
Emerging Channels
Knowledge Management
Marketing
Mobile Customer Service
Omni-Channel
Personalization
Press Releases
Product Updates
Reporting & Analytics
Risk Management
Security
Self-Service
Social Customer Care
Social Engagement
Social Marketing
Uncategorized
Virtual Agents
Voice of Customer
Workflow Automation
Filter by Products
Agent Assist
Astute Agent
Astute Analytics
Astute Bot
Astute Chat
Astute SMS
Astute Social
Astute SOS
Astute Spot
Astute Verbatim
Astute VoC
Interactive Web Forms
Managed Services
Featured
using covid health screener instead of testing employees for covid
Featured
Sep 30, 2020

Testing Employees for COVID-19: 5 Trends Employers Need to Know

Read about recent developments in how companies are testing employees for COVID-19 and key trends you should be watching for.
Read More »
Featured
happy customer talking with a conversational ivr on the phone
Featured
Sep 22, 2020

Conversational AI: What It Is and Why Your IVR Desperately Needs It

Chatbots with true conversational capability can revolutionize your interactive voice response system.
Read More »
Featured
Person with sunglasses using mobile phone while shopping
Featured
Sep 21, 2020

Social Commerce: Know the What, Why, Where and How

Social commerce is a growing trend and revenue stream in the world of e-commerce. But what is it, exactly?
Read More »
Featured
Person purchasing on mobile using credit card
Featured
Sep 17, 2020

Ecommerce Trends: 5 You Need to Keep an Eye On

Here's a closer look at 5 recent ecommerce trends impacting the business world today and how brands can adapt.
Read More »
Featured
Person holding and using mobile
Featured
Sep 9, 2020

Mobile Self-Service: A Win-Win for Brands and On-the-Go Customers

What you need to know about mobile self-service, and how it can help improve your customers' experiences.
Read More »
Featured
Facebook Messenger bots for business customer service example interaction
Featured
Sep 4, 2020

Your Guide to Facebook Messenger Bots for Customer Service

There's a lot of hype around Facebook Messenger bots for business – but are they really worth doing?
Read More »
Featured
person on smartphone using whatsapp for customer service
Featured
Aug 26, 2020

How to Use WhatsApp for Customer Service

Should you add WhatsApp to your "channel mix?" Let's dive into the details of WhatsApp and how to use it for customer service.
Read More »
Featured
3 face masks on a table
Featured
Aug 25, 2020

4 Ways Brands Can Prepare for a Second Wave of COVID-19

In the event of a second wave of COVID-19, brands must prepare to best support and inform customers and empower employees.
Read More »
Featured
People sitting and looking at their phone
Featured
Aug 24, 2020

Social Media Analytics: What You Need to Know

Social media analytics is a must for every brand today. Here’s a primer to guide your social media tracking efforts.
Read More »
Featured
woman live chatting on laptop
Featured
Aug 21, 2020

Live Chat Best Practices for Better Customer Conversations

Learn 5 key ways to connect with your digital customers for improved support experiences.
Read More »
Featured
differences between ai and machine learning neural network concept
Featured
Aug 18, 2020

Machine Learning vs. AI: What’s the Difference?

Although machine learning, deep learning, and artificial intelligence (AI) are related, the differences between them can be confusing.
Read More »
Featured
open sign on a shop window
Featured
Aug 17, 2020

4 Ways VoC Can Help You Reopen and Gauge Customer Confidence

Voice of Customer can help you better prepare for the months ahead and boost customer confidence. Here's how.
Read More »
Featured
call center agent reviewing customer service survey after call
Featured
Aug 10, 2020

Is the Post-Call Survey Dead?

Post-call surveys don't go far enough – post-interaction feedback captures the customer's experience across a broad range of inbound service interactions.
Read More »
Featured
Featured
Aug 1, 2020

Using SMS for Customer Service: Why, How, & When

85% of customers prefer to use SMS for customer service. Learn 10 best practices of letting customers text you for service.
Read More »
Featured
contact center agents working to break free from their call center script using call center scripting software
Featured
Jul 28, 2020

How to Break Free from Call Center Scripts

Today's consumers want authenticity, not contrived, scripted experiences. Learn how to move past call center scripts.
Read More »
Featured
examples of customer service chatbot interaction retail store
Featured
Jul 28, 2020

Building a Customer Service Chatbot: 8 Elements of a Great Interaction

Make sure your customer service chatbot enhances CX with these examples of components you should include in your chatbot.
Read More »
Featured
call center agent working to improve first call resolution
Featured
Jul 27, 2020

First Call Resolution: 6 Practical Tips for Improving Your FCR

Agents are handling a higher proportion of complicated issues, so how can you make sure your first call resolution rate stays high?
Read More »
Featured
call center agents using next best action
Featured
Jul 16, 2020

Why It’s Time for Customer Service to Embrace Next Best Action

The time has come for next best action to have its moment in the spotlight, and here's why.
Read More »
Featured
persona typing on laptop demonstrating customer service email automation
Featured
Jul 9, 2020

Time to Ditch Your Customer Service Auto Reply Emails for Something Better

Both auto-reply emails and email virtual assistants respond to customer inquiries. But only virtual assistants actually resolve customer issues quickly and accurately.
Read More »
Featured
woman using hr help desk software on laptop
Featured
Jul 1, 2020

HR Help Desk Fundamentals: 5 Reasons to Use a CRM for HR

Why aren't more HR teams using CRMs as their HR help desk software?
Read More »
Featured
customer journey optimization meeting
Featured
Jun 30, 2020

How to Optimize the Customer Journey With Voice of the Customer

Effective customer journey optimization puts VoC as primary. Follow these steps to get the most out of your customer feedback.
Read More »
Featured
agent working in call center laughing
Featured
Jun 27, 2020

9 Important Call Center Industry Standards & How to Beat Them

How do you stack up against industry benchmarks for response times and agent efficiency metrics?
Read More »
Featured
Person on phone while on laptop
Featured
Jun 18, 2020

How Your Customers Win When You Close the Feedback Loop

Closing the feedback loop is part of any winning CX program. Here are just some of the ways your customers benefit.
Read More »
Featured
Man on computer thinking about COVID return to work
Featured
Jun 12, 2020

Managing Risk and Empathy in Your Return-to-Work Plan

HR and business leaders are torn between protecting your company from risk and supporting employees who are concerned about their own health.
Read More »
Featured
woman wearing mask using covid-19 health screening for employees
Featured
Jun 5, 2020

Is Employee Health Screening Required? and Other Questions

As the world goes back to work, employers have a variety of pressing questions about health screening and keeping their teams safe.
Read More »
Featured
smiling woman in orange shirt on couch with laptop and coffee
Featured
May 28, 2020

How is Consumer Behavior Shifting with COVID-19? 3 Key Trends to Follow

3 trends to monitor that show the impact that COVID-19 has had on consumer behavior and shopping habits.
Read More »
Featured
agents listening to manager for call center training specifically customer service skills training
Featured
May 15, 2020

Customer Service Skills Training: 5 Best Practices You Should Be Following

Leverage these tips and best practices to create a better experience for agents and customers alike.
Read More »
Featured
coworkers in office working distantly with masks
Featured
May 11, 2020

Overcoming Fear Will Be Critical to Returning to Work

Coronavirus isn’t the only thing that is contagious – so is fear. How will you rebuild employee trust?
Read More »
Featured
customer shops online representing need for cx measurement during covid 19
Featured
May 11, 2020

3 Insights Your CX Measurement Program Should Help You Achieve During COVID-19

There are 3 types of insights your Customer Experience Measurement program should help you obtain about your CX efforts during a crisis.
Read More »
Featured
Person typing on laptop
Featured
May 4, 2020

7 Essential Qualities Your Brand Should Strive For During a Crisis

During any crisis, customers will always expect certain things in a brand to help them navigate what's next.
Read More »

Posts navigation

Next
Prev
  • Company
    • Customer Stories
    • About
    • Press
    • Partners
    • Leadership
    • Careers
    • Contact
  • Products
    • Astute Bot™
    • Astute Agent™
    • Agent Assist™
    • Agent SMS™
    • Agent Chat™
    • Interactive Web Forms™
    • Astute Social™
    • Astute VoC™
    • Astute Analytics™
    • Astute Spot™
    • Astute SOS™
    • Astute Verbatim™
    • Socialbakers
  • Support
    • Services & Support
    • Customer Center
    • Learning Center
    • support@astutesolutions.com
    • +1 (855) 508-6150
    • +1 (614) 508-6150
    • Status.io

    All product names and logos are trademarks or registered trademarks of their respective owners. ©2010- Astute Inc. All Rights Reserved.

    Astute’s ICP filing number: 沪ICP备16038979号 MIIT

    Privacy Policy  |  Terms & Conditions
    Insights & trends delivered straight to your inbox.