A comprehensive data audit means no more spot checking. Verbatim automatically audits 100% of CRM case data to catch and correct mistakes. Get clean, accurate customer data with no manual QA.
100% data quality assurance
Verbatim audits all – not just a percentage – of your CRM case data, identifying quality issues such as incorrect product or reason codes.
The quality tool that trains itself
Using artificial narrow intelligence and deep learning, Verbatim trains itself to recognize errors by reviewing historical data, and then continues to learn through the feedback you provide.
Intelligent analytics pinpoint problems
Identify systemic issues and fix them with real-time analytics. Drill down to the root cause of data quality errors such as training weaknesses and under-performing agents.