Resources – Astute

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The Retail Customer Experience: Holiday 2020 Edition

The holiday shopping season in 2020 is shaping up to be quite different than anything the retail industry has ever seen. Read this report to get up to speed on the top retail CX trends and tips to be successful this holiday season (and beyond).

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Gauge Your Customer Service Maturity

This Forrester report can help gauge where your organization is on its customer service journey and show you four competencies where you may need to strengthen or develop.

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How to Build Your Voice-Of-The-Customer Program

This Forrester report will help you understand the maturity of your VoC programs and give you ideas on what to do next to strengthen them.

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woman shopping ecommerce retail case study

The Total Economic Impact™ Of Astute Bot: Forrester Study

Astute commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study that examines the potential return on investment (ROI) businesses may realize by deploying Astute Bot.

automating customer service during covid with smartphone chatbot

How to Scale Your Call Center with Automation

The COVID pandemic is forcing many companies to rapidly scale customer care operations. Call center automation and AI customer service can help.

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2020: The Year of Digital Service and Consumer Insights Inside the Customer Service Center

We surveyed companies about their top customer service priorities and budget initiatives for 2020. Digital service and consumer insights topped their list. See the top customer service priorities for this year.

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state of mobile customer experience cx report

The State of the Mobile Customer Experience

The move to mobile represents a seismic shift for the customer experience, and many companies are struggling with the transition. Learn about the state of mobile CX in this trends report.

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The 20 Customer Care Trends You Need to Know for 2020

What CX and customer service trends should you be on the lookout for? In this report, we cover predictions across customer experience, contact center, and company-level trends.

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Direct from Consumers: New Insights into Channel Preferences

Astute and C3i Solutions teamed up to survey thousands of consumers to understand how they truly prefer to interact with brands. Read the report to learn what our original research uncovered.

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