Featured
Oct 12, 2017
The Bot Revolution: 5 New Laws of Customer Communication
Consumers are demanding to talk to brands as casually as they talk to their friends, and they expect an immediate response 24/7. Providing that level of service is impractical—if not impossible—for most brands, without using some form of automation. Until recently, though, the limitations of automated technology meant compromising the seamless, robust experience that’s been proven to create loyal customers. Now, bots are radically changing everything we know about customer communication.
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